Frequently asked questions
Frequently Asked Questions
- Is your service guaranteed?
- What kind of service can I expect?
- Will I get the same cleaner every time?
- Are your cleaners experienced & insured?
- How do you select your cleaner?
- How long will it take to allocate my cleaner?
- Can I specify the day my cleaner comes?
- What cleaning tasks are covered?
- What happens if my cleaner doesn't turn up?
- Does the service continue if my cleaner goes on holiday?
- How do I get started?
- Can you explain your pricing?
Is your service guaranteed?
Absolutely! In fact we are so confident that you will be delighted with our service we provide a QUALITY GUARANTEE. We will offer you a second cleaner if the first disappoints. And, if you are still not happy, we will terminate the service.back to top
What kind of service can I expect?
We offer a cleaning package that can be put together to suit your particular needs. This would be discussed at a visit to your premises.back to top
Will I get the same cleaner every time?
Yes, you will get the same cleaner every time, apart from annual leave or sickness. This can be discused beforehand. back to top
Are your cleaners experienced & insured?
The level of experience will vary according to the cleaning package you select. Our top tier cleaners have worked for us for many years. Clearly new team members will have less experience but they receive plenty of support and training to ensure they meet our service standards very quickly.All our cleaners are covered for public liability and personal injury. Breakages are covered too but the excess depends upon the cleaning package you choose.back to top
How do you select your cleaners?
With care and attention to detail. The majority of our cleaners are recommended to us. All potential cleaners are interviewed in their own homes and references obtained and CRB checked prior to any allocation of work. Only when we are 100% satisfied do we give a job to a new cleaner.back to top
How long will it take to allocate my cleaner?
Typically we commence service within one week. We arrange an initial meeting between you and your cleaner, prior to our starting; this can take a few days to organise.back to top
Can I specify the day my cleaner comes?
Yes, you can. You can even select the actual time your cleaner attends.back to top
What cleaning tasks are covered?
Our cleaners are insured to carry out any tasks you require in your premises. Please be aware that we are not insured for any work required outside.back to top
What happens if my cleaner doesn't turn up?
If you tell us your cleaner has not arrived, we will organise cover from our other experienced staff.back to top
Does the service continue if my cleaner goes on holiday?
Yes, if you need it to. A lot of our clients are happy not to have a service if their regular cleaner is on holiday. However, we are committed to providing continuity and if you want cover we will make sure you get it.back to top
How do I get started?
Call 0776 9637961 to make an appointment for Jason to come out and see you. We believe in the personal touch and finding out just exactly how you want your premises cleaned. As soon as we fully understand what type of service you need then you can leave everything to us.back to top
Can you explain your pricing?
We price each job individually, after a visit to your home or office.back to top